PRIVACY POLICY

Last update: February 25, 2025

In this Privacy Policy, Billber Tailored S.L. (hereinafter, “Billber”), with registered office at Calle Anselmo Cifuentes, 8, 33205, Gijón, Asturias, and contact phone +34 634 94 59 19, informs the users of the website www.agenciabillber.es about how it collects, uses, and protects their personal data, as well as the rights that assist them under the applicable data protection regulations, especially the General Data Protection Regulation (GDPR) and the Organic Law on Data Protection and Digital Rights Guarantee (LOPDGDD) in Spain.

1. DATA CONTROLLER IDENTITY

• Data Controller:
  Billber Tailored S.L.
  Calle Anselmo Cifuentes, 8, 33205, Gijón, Asturias (Spain)
  Corporate ID: (indicate the corresponding Corporate ID if desired)
  Email: hola@agenciabillber.es

Billber is a marketing agency specializing in Growth Marketing services and strategies for companies from different sectors, offering consultancy, execution of digital campaigns, analytics, and conversion funnel optimization.

2. PERSONAL DATA WE COLLECT

Depending on your interactions with Billber (for example, when browsing our website, filling out forms, subscribing to newsletters, contracting services, or contacting us), we may collect the following categories of personal data:

1. Contact Data: name, surname, email address, telephone number, etc.

2. Professional Data: job title, company name or industry, if relevant for service provision.

3. Billing Data: postal address, tax identification number, or details necessary to issue invoices in the case of service contracting.

4. Browsing Data: IP address, browser type, operating system, visited pages or sections, time spent, browsing path, etc., through cookies or similar technologies (see our Cookie Policy for more information).

5. Communications: content of emails or messages you send us via web forms, email, or chat/support tools like GoHighLevel.

In general, we do not collect data categorized as “especially sensitive” (e.g., health data, sexual orientation, religion, etc.), unless the user voluntarily communicates it and it is strictly necessary for the contractual relationship or to respond to a specific query.

3. PURPOSE AND LEGAL BASIS OF TREATMENT

1. Managing inquiries and requests

   • Purpose: Attend to the requests, doubts, or inquiries that you make through our forms or contact channels (email, phone, chat).

   • Legal basis: Consent of the user by sending us the request and/or legitimate interest in responding to inquiries.

2. Provision of marketing and consultancy services

   • Purpose: Manage the contractual relationship with clients for the provision of consultancy services, execution of digital campaigns, and any other service offered by Billber.

   • Legal basis: Contract performance or pre-contractual measures (for billing, project management, service communications).

3. Commercial communications and newsletters

   • Purpose: Send commercial communications, newsletters, promotions, or other information related to our services, provided we have the user's express consent.

   • Legal basis: Consent (in the case of subscribers/users who agree to receive such communications) or legitimate interest when we have a prior contractual relationship, and it concerns communications about products/services similar to those initially contracted.

4. Web analytics and user experience enhancement

   • Purpose: Collect browsing data and web usage to conduct statistics, behavior analysis, improve site functionality, detect issues, etc.

   • Legal basis: Consent (for non-essential cookies and tracking technologies) and legitimate interest (for technical or necessary cookies).

5. Compliance with legal obligations

   • Purpose: Comply with applicable legal obligations at all times (e.g., tax, accounting, data protection regulations).

   • Legal basis: Legal obligation compliance.

4. WITH WHOM DO WE SHARE YOUR DATA?

• Service providers (data processors):
  We work with third parties that provide services necessary for our activity development (hosting, marketing tools, analytics services, customer relationship management platforms—CRM—like GoHighLevel, billing, etc.). These providers access data as needed to provide the service and always under Billber's instructions, according to a data processing agreement.

• Analytics and advertising tools:

  • Google Analytics, AgencyAnalytics, GoHighLevel: for website usage and navigation statistics.

  • Google Ads, Meta Ads, LinkedIn Ads: for advertising campaigns, conversion measurement, and remarketing.

• International data transfers:
  Some of our providers (Google, Meta, LinkedIn, etc.) may process data on servers located in countries outside the European Economic Area (e.g., USA). In these cases, we ensure that Standard Contractual Clauses (SCC) or other guarantees recognized by the European Commission are applied to ensure an adequate level of personal data protection.

We do not sell or transfer your personal data to third parties for purposes other than those mentioned in this Policy.

5. DATA RETENTION PERIOD

We retain your personal data for the time necessary to fulfill the purpose for which they were collected and to address potential legal liabilities or obligations that may arise from it.

• Inquiries and requests: will be deleted or anonymized once resolved, unless resulting in a contractual or legal relationship.

• Customer/contract data: will be retained as long as the contractual relationship lasts and subsequently blocked for the statute of limitations period for legal liabilities (e.g., tax, accounting, or judicial obligations).

• Commercial communications: until the user revokes consent or exercises their right of opposition or deletion.

• Browsing data (cookies): according to the periods indicated in our Cookie Policy.

6. YOUR RIGHTS

According to European regulations (GDPR) and Spanish legislation (LOPDGDD), you have the following rights regarding your personal data:

1. Right of access: request confirmation on whether we are processing your personal data and, if so, obtain a copy of said data.

2. Right of rectification: request the correction of inaccurate or incomplete data.

3. Right to erasure (right to be forgotten): request the deletion of your personal data when they are no longer necessary for the purposes for which they were collected, you have withdrawn your consent, or they are subject to unlawful processing.

4. Right to object: object at any time, for reasons related to your particular situation, to your personal data being processed based on legitimate interest or for direct marketing purposes.

5. Right to restrict processing: request that the processing of your data be restricted in certain circumstances (e.g., while verifying the accuracy of the data or if the lawfulness of the processing is contested).

6. Right to data portability: receive your personal data in a structured, commonly used, and machine-readable format, and transmit them to another controller if you wish.

7. Right not to be subject to automated decisions: including profiling that produces legal effects or similarly significantly affects you.

To exercise these rights or request more information, you can contact us through:

• Email: hola@agenciabillber.es

• Postal address: Calle Anselmo Cifuentes, 8, 33205, Gijón, Asturias (Spain)

You also have the right to file a complaint with the Spanish Data Protection Agency (AEPD) if you believe we have violated your rights or failed to comply with data protection regulations.

7. CONFIDENTIALITY AND SECURITY

At Billber, we adopt the necessary technical and organizational security measures to protect your personal data from unauthorized access, losses, alterations, or disclosures. All personnel with access to confidential information is committed to respecting the confidentiality of the personal data under their responsibility.

8. USE OF COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to collect and analyze information regarding user navigation on our website and to provide certain functionalities. You can find more details about our use of these tools in our Cookie Policy.

9. CHANGES TO THIS POLICY

We periodically review this Privacy Policy to keep it updated based on legal, technical changes, or our data processing operations. The date of the last update is indicated at the beginning of the document. We recommend reviewing it occasionally to stay informed about how and why we process your personal data.

10. CONTACT

If you have any questions or comments about this Privacy Policy or wish to exercise your data protection rights, we invite you to contact our team at:

• Email: hola@agenciabillber.es

• Postal address: Billber Tailored S.L., Calle Anselmo Cifuentes, 8, 33205, Gijón, Asturias (Spain)

• Phone: +34 634 94 59 19

By browsing our website and/or providing us with your personal data, you confirm that you have read and understood this Privacy Policy, and that you accept our data processing in accordance with the purposes and legal basis described. If you disagree with any aspect, we ask that you leave the website or contact us to clarify any doubts.

Thank you very much for trusting Billber!